Privacy Policy – Padstow Holiday Park Ltd
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with Padstow Holiday Park Ltd.
Who We Are
Padstow Holiday Park Ltd
The Retreats @ Padstow Holiday Park
Padstow, Cornwall, PL28 8LB
Tel: 01841 532289
Email: mail@padstowholidaypark.co.uk
What Information We Collect
We may collect and process the following personal information about you:
- General enquiries & bookings: your name, email, phone number, address, and any details you provide in forms or correspondence.
- Owners (caravan and lodge owners): ownership records including your name, contact details, plot number, billing details, and correspondence.
- Marketing subscribers: your name, email address, and marketing preferences.
- Website visitors: technical data such as IP address, browser type, and cookies (see Cookies & Tracking).
- Comments/uploads: if you leave comments or upload images on our site, the data you provide (including IP address for spam prevention).
How We Use Your Data
We process personal data for the following purposes and lawful bases:
- To provide services (performance of contract): processing bookings, handling enquiries, managing ownership accounts.
- To communicate with you (legitimate interest/consent): responding to enquiries, sending updates, and marketing communications if you opt in.
- To meet legal obligations: maintaining records for tax, accounting, and regulatory purposes.
- To improve our services (legitimate interest): monitoring website performance and usage.
Owners’ Data (CampManager System)
If you are an owner at Padstow Holiday Park, we will collect and process your personal information to manage your ownership. This includes your name, contact details, plot number, billing information, and correspondence.
We use CampManager, a secure holiday park management platform, to store and process this information on our behalf. CampManager only processes data under our instructions. This allows us to administer your ownership, handle payments, manage communications, and fulfil our contractual and legal obligations.
Your data is kept for as long as you remain an owner, and for a reasonable period afterwards to meet legal, financial, and regulatory requirements. We do not share your ownership data with third parties for marketing purposes.
Who We Share Your Data With (Processors)
Website Hosting
Our website is hosted by a third-party provider. Any personal data submitted through the site may be stored on their secure servers.
Email Communications (Microsoft Office 365/Outlook)
We use Microsoft to provide our email services. Personal data you send us by email is stored securely on Microsoft’s servers. Where data is transferred outside the UK/EEA, Microsoft applies approved safeguards such as Standard Contractual Clauses and the UK–US Data Bridge.
Marketing Emails (Brevo/Sendinblue)
We use Brevo to manage our marketing communications. If you subscribe to updates, your name and email are stored on Brevo’s servers. You can unsubscribe at any time. Brevo may process data outside the UK/EEA with safeguards in place.
Website Analytics (if applicable)
We may use Google Analytics or similar tools to understand how visitors use our site. Data is anonymised where possible. Google may transfer data outside the UK/EEA under recognised safeguards such as Standard Contractual Clauses and the UK–US Data Privacy Framework.
CampManager (Owners’ System)
We use CampManager to manage caravan and lodge ownership data (see Owners’ Data section above).
How Long We Keep Your Data
We only keep personal information for as long as necessary:
- Enquiries & bookings: kept for up to 7 years to meet legal and accounting requirements.
- Marketing data: kept until you unsubscribe or withdraw consent.
- Owners’ data: kept for the duration of ownership and a reasonable period afterwards.
- Website comments/media: retained indefinitely unless you request removal.
How We Protect Your Data
We implement appropriate technical and organisational measures including secure servers, encryption, restricted access, staff training, and regular reviews to keep your data safe.
Data Breach Procedures
In the event of a personal data breach, we will assess the risk and, if required, notify the UK Information Commissioner’s Office (ICO) within 72 hours. Where appropriate, affected individuals will also be informed.
Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct or erase your data.
- Restrict or object to processing of your data.
- Request transfer of your data to another provider.
- Withdraw consent at any time (for marketing and other consent-based processing).
We aim to respond to all rights requests within one month.
Cookies & Tracking
Our website uses cookies to improve your browsing experience, provide video content, and remember your preferences. Essential cookies are required for the site to function. Non-essential cookies (such as analytics or marketing) are only set with your consent.
You can manage or withdraw your consent at any time via our cookie banner or your browser settings. We review our cookie use regularly and update this list as needed.
Cookies in Use
| Name | Category | Provider / Domain | Expiration | Description |
|---|---|---|---|---|
| VISITOR_PRIVACY_METADATA | Strictly Necessary | youtube.com | 5 months 4 weeks | Stores the user’s consent and privacy settings for YouTube videos to ensure preferences are remembered. |
| YSC | Targeting | youtube.com | Session | Set by YouTube to track views of embedded videos. |
| VISITOR_INFO1_LIVE | Targeting | youtube.com | 5 months 4 weeks | Helps YouTube track user preferences for embedded videos and may determine interface version. |
| __Secure-ROLLOUT_TOKEN | Functional | youtube.com | 5 months 4 weeks | Used by YouTube to manage feature rollouts and ensure consistent performance of embedded videos. |
| PHPSESSID (if in use) | Strictly Necessary | padstowholidaypark.co.uk | Session | Maintains session state across page requests. |
| _ga (if using Google Analytics) | Analytics | google.com | 2 years | Distinguishes unique users for website analytics. |
| _gid (if using Google Analytics) | Analytics | google.com | 24 hours | Tracks user behaviour across pages for analytics. |
Embedded Content
Pages on this site may include embedded content (e.g. videos, maps). Embedded content behaves as if you visited the third-party site directly and may collect data, use cookies, or track your interaction. We encourage you to review the privacy policies of these providers.
Complaints
If you are concerned about how we handle your data, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: [19/08/2025]