Coast Swimming Pool

Coast Pool is not lifeguarded.
All children and non-swimmers of any age must be accompanied in the water by a supervising adult on a 1 adult : 2 non-swimmer basis.
Your membership card will be required at all times to access the pool.
Always shower before entering the pool.
No running on poolside.
No diving, bombing, acrobatics, or ducking.
No pushing, fighting, bullying, throwing, or petting.
No inflatables*, swim face-masks, flippers, or snorkels are permitted in the pool except swimming aids.
Be courteous and respectful to others.
No food, drink, or glass permitted on poolside.
Wear the correct swimming attire.
Pets are not allowed in the pool building.
No outdoor shoes on poolside; please leave them in the racks provided.
No pushchairs permitted on poolside.
Children under the age of 3 or not toilet trained must wear a swimming-specific nappy.
A maximum of 1 booking per household per day.
Cancellations can be made a minimum of 1 hour before your booked session. Failure to turn up to a booking without cancelling will result in forfeiting the swim credit for that session.
Management reserves the right to change these policies without prior notice.
*The only inflatables allowed into the pool are armbands and personal flotation devices. Larger inflatables and balls are not permitted.

The Coast Pool Admissions Policy aims to safeguard swimmers, particularly those most at risk, without creating unnecessary barriers for families and carers. This policy incorporates recommendations from the HSE publication “Managing Health and Safety in Swimming Pools.”
Supervising Children & Non-Swimmers
To ensure everyone’s safety, especially children and non-swimmers, specific supervision rules apply.
Defining a Responsible Adult For supervision purposes, a responsible adult must be at least 18 years old, or the child’s parent/guardian. This adult must be capable of effective supervision and also be a competent swimmer. To ensure safety, staff have the right to request a swim test to verify an adult’s swimming competency.
Supervision Ratios A responsible adult may supervise a maximum of 2 children or non-swimmers.
When a responsible adult is required to accompany a child or non-swimmer in the water, they must:
Stay in close contact with the child or non-swimmer.
Maintain constant visual supervision.
Remain within comfortable personal standing depth in the pool.
Supervision Requirements
All Children under 16: Must always be accompanied by a responsible adult on the premises and never left unsupervised.
Children 8-15 years old who are competent swimmers: Must be supervised by a responsible adult who is in the pool hall at a maximum ratio of 1 adult : 2 children. Staff may ask children aged 8 or above who are not accompanied in the water by an adult to complete a swim test to assess their ability.
Children 8-15 years old who are non-swimmers (weak swimmers): Must be supervised by a responsible adult who is in close contact in the pool at a maximum ratio of 1 adult : 2 children.
Children under 8 years old: Must be supervised by a responsible adult who is in close contact in the pool at a maximum ratio of 1 adult : 2 children.
Non-swimmers (weak swimmers) of any age: Must be supervised by a responsible adult who is in close contact in the pool at a maximum ratio of 1 adult : 2 non-swimmers.
Illness
For the health and safety of all users:
You must not enter the water if you have suffered from vomiting or diarrhoea within the past 48 hours.
You must not enter the water if you have suffered from confirmed Cryptosporidium infection within the past 14 days.
All cuts, open wounds, or contagious conditions must be covered with a waterproof dressing.
Failure to Comply Failure to comply with the Admissions Policy or pool rules will result in staff asking the entire family group to leave the pool building, and membership may be revoked.

Membership Eligibility
To obtain a membership, you must be:
An owner of a holiday home at The Retreats, Padstow Holiday Park.
Family or friend of an owner and staying at The Retreats, Padstow Holiday Park.
A local resident in the Padstow area (specific PL and TR postcodes)
We reserve the right to refuse applications if there’s uncertainty about your eligibility or residency.
Mandatory Yearly Membership Fee
A non-refundable administration fee is required for annual membership. This fee covers administrative costs and is non-transferable.
No refunds will be provided for any reason, including cancellation or non-usage.
Yearly memberships cannot be shared.
The yearly membership fee must be paid upon renewal each year on or before your membership anniversary date to maintain active membership.
Access for Carers and Personal Assistants
Coast Pool is committed to providing accessible facilities. Carers or personal assistants directly accompanying disabled visitors are granted complimentary access under the following conditions:
Membership: The carer or personal assistant will need to register as a member of Coast Pool; however, the standard yearly membership fee will be waived. This ensures all individuals using the facility are registered for safety and administrative purposes.
Proof of Role: While Coast Pool does not mandate specific certification, carers or personal assistants may be requested to provide reasonable proof of their role when registering or at any point of entry. This could include, but is not limited to, a letter from a medical professional, a DLA/PIP letter indicating care needs, or employment identification for professional carers.
Purpose of Visit: This complimentary access is solely for the purpose of assisting the disabled visitor in their use of the pool facilities.
Membership Commencement & Usage
Your membership officially begins on your membership start date, which is the date you sign this agreement.
Show your membership card every time you visit. Failure to do so may result in refusal of entry.
You are responsible for your membership. Misuse or abuse, including sharing your card with a non-member, will lead to immediate membership suspension without refund for any unused period.
We reserve the right to change membership offers, prices, and terms and conditions at any time without prior notice.
Opening Hours & Busy Periods
We reserve the right to change our opening hours without notice.
Our facilities are typically busier during school holidays.

Swim Credits
To book a swim session, swim credits must be purchased in advance. There are 3 types of swim credits:
Adult (Aged 16 years and over)
Child (Aged 3 to 15 years, inclusive)
Infant (Under 3 years)
Session Cancellations
Swim sessions cancelled at least one hour before the start will have any swim credits returned to your account.
Swim sessions cancelled less than one hour before the start will be charged in full.
You can cancel sessions online or by phone during opening times (Tue to Sun 9-5).
Single Swim Credits
Casual users can purchase single swim credits individually, one for each household member using the pool.
These can be purchased through the self-service portal or the App.
Payment must be made in advance, securely online or in Coast Pool reception.
Unpaid single swim credits that are not paid in advance and for which the booking is cancelled less than one hour before the session will be invoiced and due for payment.
An active, paid-to-date membership is required to purchase single swim credits.
Swim Packages
Regular users can purchase swim packages of 5, 10, or 20 credits, offering great savings on purchasing single swim credits.
Payment must be made in advance, securely online or in Coast Pool reception.
Swim packages have no expiration date.
Swim packages can be shared with specified members of your household.
Swim packages are non-refundable.
An active, paid-to-date membership is required to use a swim package.
Monthly Swim Plans
All members must be 16 years or older to hold a Monthly Swim Plan.
Your monthly swim plan provides you with the specific, limited number of swim credits per month agreed upon at purchase.
Unused swim credits from one month do not carry forward and will expire at the end of each billing cycle.
Within the monthly swim plan period, additional swim credits can be purchased at the lowest adult swim package price available at the time of purchase.
All monthly swim plan payments are due monthly, in advance.
Monthly Swim Plan Cancellation
Your monthly swim plan has an initial minimum term of 1 month from the start date. After this initial month, your plan will continue on a rolling monthly basis until cancelled.
To cancel your monthly swim plan, you can turn off the recurring payment at any time up until the day before your next monthly renewal date using your online Self-Service Portal at coastpool.co.uk. Your plan will then end at the close of your current monthly billing period.
If the recurring payment is not cancelled by the day before your renewal date, the next month’s payment will be taken, and your plan will continue for that additional month.
You are obligated to pay for any period of your plan for which a recurring payment has been processed.
Your 14-Day Right to Cancel (Cooling-Off Period)
If you signed up for your monthly swim plan remotely (online or by phone), you have a statutory right to cancel within 14 calendar days from the day after you entered into the contract (the “cooling-off period”).
To exercise this right, you must notify us clearly within this 14-day period. You can do this by:
Turning off your recurring payment in your Self-Service Portal and then emailing us at coast@padstowholidaypark.co.uk to confirm you are exercising your 14-day right to cancel.
Sending an email to coast@padstowholidaypark.co.uk or a letter to Coast Pool, Padstow Holiday Park, Padstow, Cornwall, PL28 8LB, explicitly stating your wish to cancel under your 14-day right, including your name, address, and membership number.
Refunds during the Cooling-Off Period: If you cancel within the 14-day cooling-off period:
If no swim credits have been used, you will receive a full refund of any fees paid for that period.
If swim credits have been used during this period, you will be refunded the amount paid for your monthly swim plan, less the single swim credit cost for each swim credit that has been used. Refunds will be processed within 14 days of us receiving your valid cancellation notice and any necessary payment adjustments.

Termination by Padstow Holiday Park Ltd
Padstow Holiday Park Limited can terminate this agreement with immediate effect, if there’s a breach of these rules or terms. You’ll still be liable for any outstanding payments. You remain liable for any plan fees in arrears at the date of termination.

Your Privacy at Coast Pool

We take care of your information and only use it to manage your membership and keep you safe.

What We Collect

• Name, contact details, and address – to set up and run your membership.
• Date of birth – to check membership rules are met.
• Emergency contact and relevant health info – only to help you in an emergency.

If you sign up other people, please make sure they’ve seen this too.

Where Your Data Goes

We use EZFacility, a trusted booking system provider.
Your data is stored securely in the United States, protected under UK-approved safeguards (UK–US Data Bridge and/or Standard Contractual Clauses).
EZFacility only uses your data on our instructions.

How Long We Keep It

• While you’re a member.
• Up to 2 years after you leave – then we delete or anonymise it.

Your Rights

You can ask us to:

• See the data we hold about you.
• Correct it.
• Delete it.
• Stop using it in some cases.
• Send it to you.

You can also withdraw your consent or complain to the UK’s Information Commissioner’s Office.

Email us at coast@padstowholidaypark.co.uk to use your rights. If you contact EZFacility directly, they’ll pass your request to us.

Read our full Privacy Policy here → GDPR Privacy Policy Document